Terms of Service

Effective Date: August 10, 2026
Last Updated: August 10, 2026

Sections 1–8 govern business customers who use the RingServe platform. Section 9 — Messaging (SMS) Terms — applies to anyone who receives a text message from RingServe.

1. Acceptance of Terms

RingServe is operated by The Big Fat Dad, LLC ("RingServe," "we," "our," or "us"). By accessing or using RingServe's AI-assisted customer support services (the "Service"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the Service.

2. Service Description

RingServe provides AI-assisted customer support — by phone and by email — on behalf of subscription businesses, covering cancellation, retention, billing questions, and related support operations, including:

Automated call and email handling
Integration with billing and helpdesk systems
Call recording, transcription, and logging
Customer data processing and record-keeping

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

3. Account & Eligibility

You must be at least 18 years old and have legal authority to enter into these Terms on behalf of your organization. You agree to provide accurate information, maintain the security of your credentials, and notify us of unauthorized access.

4. Acceptable Use

You may not use our Service to violate laws or regulations, infringe IP rights, transmit harmful or fraudulent content, attempt unauthorized access to our systems, send unsolicited communications or telemarketing, or process sensitive personal data without proper safeguards.

5. Privacy & Data Protection

Our handling of personal information is governed by our Privacy Policy, which explains what we collect on a support call, how long we keep it, and who it is shared with. Business customers retain ownership of their customer data processed through the Service and are responsible for obtaining any consents their own operations require.

6. Intellectual Property

RingServe retains all rights to the Service platform, AI configurations, software, and documentation. You retain ownership of your customer data and content.

7. Limitation of Liability

You acknowledge that AI technology may not be 100% accurate and that speech recognition has inherent limitations. To the maximum extent permitted by law, we exclude liability for indirect, incidental, special, or consequential damages.

8. Changes to Terms

We may update these Terms from time to time. When we do, we will update the date at the top of this page. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

9. Messaging (SMS) Terms

This section applies to anyone who receives a text message from RingServe. It applies whether or not you are a business customer of ours.

9.1 Programme description

RingServe sends customer-care text messages on behalf of the subscription businesses whose support lines we handle. These messages are transactional only and are never marketing. There are exactly two types of message we send:

A request to reply with your email address, when we were not able to capture it during the call and we need it to locate or update your account.
A link to the self-service page for your subscription, so you can complete your request online.

9.2 Consent

Consent is obtained during the call. While you are speaking with the assistant, it offers to send you a text message, and you agree either by pressing a key on your phone when prompted, or by saying yes verbally.

There is no other way to receive a message from us. We do not have a web opt-in form, a keyword campaign, or a purchased list. If you never asked for a text on a call, we will never send you one.

9.3 Message frequency

Messages are one-time, sent in response to your request on the call. This is not a recurring or subscription message programme, and we do not send follow-up campaigns.

9.4 Cost

Message and data rates may apply. RingServe does not charge you for these messages, but your mobile carrier may charge you according to your plan.

9.5 Opting out and getting help

Reply STOP to stop. You will receive no further messages. Reply HELP for help. You can also reach us at any time at support@ringserve.com. Opting out of messages does not affect your subscription or your ability to contact support by phone or email.

9.6 Carriers and delivery

Message delivery depends on your mobile carrier and is not guaranteed. Carriers are not liable for delayed or undelivered messages. Supported carriers may change without notice. Messages may not be deliverable to all devices or all plans.

9.7 Privacy

How we handle your phone number and the rest of your information is described in our Privacy Policy. In short: we do not sell your personal information, and no mobile information is shared with third parties or affiliates for marketing or promotional purposes.

9.8 Contact

The Big Fat Dad, LLC, operating as RingServe — support@ringserve.com

10. Contact

The Big Fat Dad, LLC, operating as RingServe.
Questions about these Terms: support@ringserve.com