Privacy Policy

1. Who we are

The Big Fat Dad, LLC operates RingServe ("RingServe," "we," "our," or "us"). RingServe provides AI-assisted customer support — by phone and by email — on behalf of subscription businesses.

If you called a support line and reached an automated assistant, you were most likely speaking with RingServe acting for the business you subscribe to. That business decides what support it offers and keeps its own records of your account; we handle the conversation and carry out what you ask.

This policy covers two groups of people: customers who contact a business we support (sections 2–10), and businesses that evaluate or use RingServe through this website (section 11).

2. What we collect when you contact support

When you call, we collect:

• Your phone number — from caller ID, or from what you tell us on the call
• Your name and email address — when you provide them, or when we need them to find your account
• A written transcript of the conversation
• An audio recording of the call — where the business we are working for records its support calls. You are told at the start of the call when it is being recorded.
• Details of your request — what you asked for, what we did, and the outcome (for example: asked to cancel, asked about a charge, requested a refund)
• Account details we look up to help you — your plan, billing dates, and recent charges, retrieved from the billing system of the business you subscribe to

When you email support, we collect your email address, the contents of your message, and the same record of what you asked for and what was done.

3. How we use this information

• To locate your subscription. Your phone number or email address is how we find your account.
• To answer your question.
• To carry out what you asked for — such as cancelling a subscription, explaining or reviewing a charge, or passing a refund request to the business.
• To keep an accurate record of what was requested and what was done, so that you and the business can both rely on it later.
• To send you a text message — only if you ask for one during the call. See section 7.
• To keep the service working correctly — reviewing quality, investigating problems, and preventing fraud and abuse.

We do not use your information to build advertising profiles, and we do not use it to market anything to you.

4. How long we keep it

We want to be direct about this, because it is the part people most often assume works differently:

• Your phone number is retained. It is not discarded at the end of the call. We keep it with the record of your request, and we keep it in an internal index that links a number to the account it belongs to, so that if you call again we recognise you and do not have to ask you for the same details a second time.
• Your name and email address are retained the same way, and for the same reason.
• Audio recordings are kept for 90 days and are then deleted automatically.
• Transcripts and the record of your request are kept for as long as the business you subscribe to requires them for its own records, and for as long as we need them to meet legal, tax, or dispute-resolution obligations. This is normally longer than the audio is kept.

5. What we do not do

• We do not sell your personal information.
• We do not share your phone number with third parties for their own marketing.
• We never send marketing text messages and we do not run a recurring or promotional messaging programme of any kind.
• We do not buy, rent, or import phone number lists for messaging. The only way we message you is if you ask us to during a call.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Who we share it with

• The business you subscribe to. We are handling their support line, so they receive the record of your contact and what was done about it.
• Infrastructure providers who deliver the service for us. This includes telephony and messaging carriers (to connect calls and deliver texts), cloud hosting and storage providers, helpdesk and ticketing software, and the AI providers whose models power the assistant. They are permitted to use your information only to provide the service to us, and not for their own purposes.
• Legal and safety disclosures. We may disclose information when required by law or lawful request, or where necessary to protect our rights or the safety of others, or to investigate fraud.
• A business transfer. If RingServe is involved in a merger, acquisition, or sale of assets, information may transfer as part of that transaction.

7. Text messages

We send a text message to you only when you ask for one during a call — either by pressing a key when the assistant offers to send it, or by saying yes when asked. There is no other way to receive a text message from us.

These messages are customer-care messages only. They are never marketing, and they are not part of a recurring or subscription messaging programme — you receive a message once, in response to what you asked for on the call.

Message and data rates may apply. Reply STOP to any message to stop receiving them, or HELP for help. Full details, including the exact message types we send, are in our Messaging (SMS) Terms.

8. Your choices and your rights

• On the call. You can decline to give us information, though we may not be able to find your account without it. If you do not want to be recorded, you can end the call and contact the business in writing instead.
• Text messages. Reply STOP to stop receiving them.
• Access, correction, and deletion. Email support@ringserve.com to ask what we hold about you, to correct it, or to ask us to delete it. We honour the rights available to you under applicable law, including US state privacy laws. We may need enough information to confirm who you are before we act.

One important limit: we act on behalf of the business you subscribe to, and that business keeps its own records of your account and your request. Asking us to delete something does not delete their copy. Where that is the case we will tell you, and we will pass your request on to them or point you to the right contact.

9. Security

We restrict access to support records to the people and systems that need it. Call recordings are held in private storage that is not publicly accessible and can only be played back through short-lived, access-controlled links. No system is completely secure, and we cannot guarantee absolute security, but we take the protection of this information seriously.

10. Children's privacy

RingServe is a service for adults, and it is not directed to children. We do not knowingly collect personal information from children. If we learn that we have, we will delete it. If you believe a child has provided us with information, contact support@ringserve.com.

11. If you are visiting this website

This website is aimed at businesses evaluating RingServe. If you request access or submit your email address to us here, we use what you give us — your email address, and optionally a phone number and company name — to reply to you and to follow up about RingServe. We do not add you to a marketing list, and this site does not place calls to the number you give us. We also keep standard server logs.

We do not run third-party advertising or ad-tracking cookies on this website. You can ask us to delete anything you submitted here by emailing support@ringserve.com.

12. Changes to this policy

If we change this policy we will update the date at the top of this page. If a change materially affects how we handle your information, we will make that clear here.

13. Contact us

The Big Fat Dad, LLC, operating as RingServe.
Privacy questions and requests: support@ringserve.com

See also our Terms of Service and Messaging (SMS) Terms.