Your cancel and refund calls,
handled without the headcount.
Pre-built for Recurly, Chargebee, and Stripe. RingServe answers cancel, refund and billing calls and emails, and acts on them in your billing system under your rules. What your rules send to a person, it hands off. Fewer agents on the queue, shorter waits, every action logged.
- Recurly + Chargebee pre-integrated
- Live in under an hour
Request early access
Tell us where to reach you. A person on the team follows up.
Live in under an hour. No engineering lift.
We've done the integration work. You bring your workflow and credentials.
Connect Recurly, Chargebee, or Stripe
Connect in minutes. RingServe reads subscription state, plan tiers, and billing history — no data export, no SQL.
Configure your workflow
Define your cancel and refund rules, refund limits, what data to collect, and what always goes to a person. Your rules, our voice.
Point your calls at it
Plug-and-play with most existing IVRs and phone systems, or run it standalone on its own number. Forward your cancel line and you're live.
Free your agents for the hard calls
RingServe absorbs the repetitive day-to-day volume so your team spends its time on the complex, high-value cases. Recordings, transcripts, and outcomes for every call.
Built for subscription teams.
If you're on Recurly, Chargebee, or Stripe and your team spends its day on cancel, refund and billing calls, RingServe fits.
SaaS
Cancel and billing questions answered against the live account.
Subscription Box
Cancel and refund requests handled before the next box ships.
Streaming & Media
High-volume cancel lines answered without a hold queue.
Dating Apps
Discreet cancel and refund handling for high monthly volume.
Fitness & Wellness
Membership cancels and billing questions, any hour.
News & Publishing
Cancel requests and refund disputes resolved on the first call.
Ed-Tech
Renewal charges and refund requests handled under your policy.
DTC Subscriptions
Cancel and refund calls and emails, without growing the team.
What would RingServe save you?
A staffing model, not a promise. RingServe answers every call and resolves the ones your rules allow, so fewer people are needed on the queue. Every assumption below is yours to set.
Your numbers
Your assumption. It depends on your rules: whatever they send to a person, RingServe hands off.
Estimated monthly impact
- Calls resolved without a person
- 1,260
- Agents needed on the queue
- 7 → 5
- Staffing saved
- $6,933
- RingServe (Scale plan)
- −$3,979
- Net monthly saving
- $2,954
Output of the assumptions you entered, at published voice prices. Shorter waits and fewer abandoned calls come on top and are not counted. Email tickets are billed separately.
A monthly platform fee, minutes included, and tickets billed as you use them.
No setup fee. No per-seat license. Email and chat tickets start at $0.45 on every plan and get cheaper with volume — never bundled, never marked up at the bottom of the ladder.
Starter
One brand. Pay only for what you use.
No included minutes
$0.65 per voice minute
1 agent
Request access- Voice agent for cancel, refund & billing calls
- Email + chat tickets from $0.45, tiered by volume
- Recurly, Chargebee & Stripe
- Zendesk ticketing
- Refund policy you define
- Escalation to your team
Growth
Multiple brands, real volume, predictable base.
750 minutes included
$0.45 per minute after
4 agents, then $199 each
Request access- Everything in Starter
- Email + chat tickets from $0.45, tiered by volume
- Usage pools across every brand
- Per-agent invoice line items
- Multi-subscription handling
- Courtesy-refund ladder with human escalation
Scale
Several brands under one roof, with room to add more.
2,000 minutes included
$0.35 per minute after
8 agents, then $199 each
Talk to sales- Everything in Growth
- Email + chat tickets from $0.45, tiered by volume
- Best per-minute rate
- Custom business logic
- Priority support
- Custom integrations (professional services)
Email & chat tickets
The same rates on every plan. Charged per ticket handled, and the bands reset each month.
| First 2,000 tickets | $0.45 |
| 2,001 – 5,000 | $0.40 |
| 5,001 – 10,000 | $0.35 |
| 10,001 and above | $0.30 |
Tiered, not all-or-nothing: at 8,000 tickets you pay $0.45 on the first 2,000, $0.40 on the next 3,000, and $0.35 on the rest.
Several brands? Usage pools across every agent in your organization and the invoice line-items it by agent. Each phone agent is an agent, and email is included with every brand. Adding a brand or an agent costs the agent fee, not a second plan.
Billing platforms: Recurly, Chargebee and Stripe are supported on every plan, with HubSpot next.
Refunds are your policy, not ours: you decide what qualifies, how far back it goes and what the ceiling is. RingServe can issue a refund, decline and explain, or hand off to a person when a customer pushes back — following the rules you set rather than improvising.
Final pricing depends on call volume, integration scope, and contract terms.
The cheapest resolution in the market, by a wide margin.
Most AI support vendors bill per resolution. Here is where $0.45 per ticket lands once it is converted to the same unit.
| Vendor | Billing unit | $ / resolution | Relative |
|---|---|---|---|
| Sierraestimated | successful resolution | $3.41 | |
| Salesforce Agentforcepublished | conversation | $2.00 | |
| Zendesk AIpublished | automated resolution · pay-as-you-go | $2.00 | |
| Decagonestimated | resolution | $1.63 | |
| Zendesk AIpublished | automated resolution · committed | $1.50 | |
| Decagonestimated | resolution · committed | $1.14 | |
| Intercom Finpublished | resolution | $0.99 | |
| Forethought by Zendeskpublished | resolution | $0.88 | |
| RingServemeasured | ticket worked · always pay-as-you-go | $0.54 |
We bill $0.45 per ticket worked. The vendors above bill per resolution, so the comparable figure is $0.45 divided by our measured autonomous-resolution rate of 83.8% (n=150 of 2,067 tickets, 95% CI 77.0–88.9%, settled seven days) — $0.54. Competitor rates compiled August 2026 from public vendor documentation and third-party analyst reporting; rows marked “estimated” are not published rates. No customer's negotiated pricing appears anywhere in this table.
Yes, our minutes cost more than raw infrastructure. You are not buying minutes.
You can rent a voice model, a TTS provider and a phone number for less per minute than we charge. We know, because that is part of what we pay. What that price does not include is the part that takes the time.
A cancellation agent that is actually safe to put in front of paying customers has to look up a subscriber across more than one billing platform, decide whether a refund is owed under a policy you set, issue it, verify the money actually moved, terminate the right subscription at the right moment, write the audit note, and hand off to a human the instant it is out of its depth — without ever telling a customer something happened that did not.
Every one of those sentences is a bug we have already found and fixed on live traffic. That is the product. The minutes are just how it is delivered.
Build it yourself and the model is the easy week. The billing edge cases, the refund arithmetic, the compliance flows and the failure modes you only discover in production are the rest of the quarter.
Included from day one, already running in production:
- Cancellation and refund logic already written — and already running on production traffic
- Recurly, Chargebee and Stripe integrations built and verified against live accounts
- Zendesk ticketing, tagging and escalation routing wired end to end
- A refund ladder that denies, offers a courtesy refund on pushback, then escalates — with a durable one-per-customer limit
- Consent capture, STOP/HELP handling and recording disclosure handled at the carrier level
- Per-agent usage metering and invoice line items
Connect your billing platform and your helpdesk, set your refund rules, point a number at us. Live in an hour — not a quarter of engineering.
Request accessBuilt for subscription operators.
We're not a horizontal AI platform. We're the team that spent years running subscription support queues ourselves.
One operator, before and after
A multi-brand consumer subscription business, live on RingServe for over a year. Email resolution is measured on a sample of 150 tickets.
Consent captured on every call
Text consent is captured live on the call, never assumed. Messages are transactional and one-time — no marketing campaigns, no bulk sends — and STOP/HELP are honored automatically at the carrier level. Compliance team has audited every flow.
Customer data stays yours
Calls, transcripts, and PII are encrypted at rest and in transit. We don't train models on your data.
Humans on standby
Callers who demand a human get a clean handoff to your support team — never abandoned, never looped.
Every action on the record
Every cancel and refund is logged with the customer's reason and the call recording. No black box.
Things subscription operators ask before signing.
We're finishing the product with a small group of operators.
RingServe is in early access while we finalise it. If you run cancellation volume on Recurly, Chargebee, or Stripe and want to shape what ships, send us your details and we'll be in touch to talk through your cancel and billing queue.
A real person reads every request. No sales sequence, no auto-dialer.
Request early access
Tell us where to reach you. A person on the team follows up.